Support

We make several: Sketchbound and Qubiq here, plus Lu d'Amor and TrialHound on their own sites. Whichever it is, email support@mercwork.com and name the app in your message so we can help quickly.

If an app is in open beta, its page will have a Join TestFlight button. Open it on an iPhone or iPad, then follow the link in the TestFlight app. If TestFlight isn't installed, the App Store will prompt you to install it first.

For apps that use an account, open the app's Settings and choose the account or Delete Account option to remove your account and its content. You can also email privacy@mercwork.com from the address on the account and we'll handle it. We remove account data within 30 days, apart from limited records we're required to keep. Apps that run entirely on your device store nothing on our side; deleting the app removes its local data.

First, relaunch the app; the receipt usually restores on the next launch, or via a Restore Purchases option in the app's settings. If it still hasn't arrived after a few minutes, email support@mercwork.com with the app name, the Apple ID email that made the purchase, and the approximate time, and we'll sort it out.

In-app purchases are handled by Apple. You can request a refund directly through Apple at reportaproblem.apple.com. We don't process refunds on Apple's behalf.

In apps that show ads, yes. Go to iOS Settings, Privacy & Security, Tracking, find the app, and turn off "Allow Tracking". You'll still see ads, but they'll be non-personalized. See our Privacy Policy for more detail.

Love hearing them. Email support@mercwork.com with the subject line [Feature Request], name the app, and tell us what you'd like to see. We can't promise every idea ships, but we read them all.

If you're on a TestFlight build, the fastest way is right inside TestFlight, which attaches your device model, iOS version, and app build automatically:

1. Take a screenshot while the bug is visible.
2. Tap the screenshot thumbnail to open the editor.
3. Tap Share Beta Feedback at the top.
4. Add a short note about what you were doing, then Submit.

Prefer email, or not on a beta? Write to support@mercwork.com with the subject line [Bug]. Please include the app name, your device model, your iOS version, and what you were doing when it happened.