Support

Tap the Join TestFlight button on the Qubiq page from an iPhone or iPad, then open the link in the TestFlight app. If TestFlight isn't already installed, the App Store will prompt you to install it first.

First, try relaunching Qubiq — the purchase receipt will usually restore on next launch. If it still hasn't arrived after a few minutes, email support@mercwork.com with your Apple ID email (the account that made the purchase) and the approximate time of purchase, and we'll sort it out.

In-app purchases are handled by Apple. You can request a refund directly through Apple at reportaproblem.apple.com. We don't process refunds on Apple's behalf.

Yes. Go to iOS Settings → Privacy & Security → Tracking, find Qubiq, and toggle off "Allow Tracking". You'll still see ads, but they will be non-personalized. See our Privacy Policy for more detail.

Sign in with the same Apple ID that originally purchased the items. Qubiq restores StoreKit purchases automatically on launch; if something is missing, tap the Restore Purchases option in the settings menu inside the app.

Love hearing them. Email support@mercwork.com with the subject line [Feature Request] and tell us what you'd like to see. We can't promise every idea ships, but we read them all.

The fastest way to report a bug is directly through TestFlight — it attaches your device model, iOS version, and app build automatically, so we get everything we need in one go.

With a screenshot:

1. Take a screenshot inside Qubiq while the bug is visible.
2. Tap the screenshot thumbnail in the corner to open the editor.
3. Tap Share Beta Feedback at the top.
4. Add a short note about what you were doing, then Submit.

Without a screenshot: open the TestFlight app → tap Qubiq → tap Send Beta Feedback at the bottom.

Prefer email? You can still write to support@mercwork.com with the subject line [Bug] — please include your device model, iOS version, and what you were doing when it happened.